We appreciate your feedback

If you have questions or feedback about your KOC membership or Keepsake Community, please contact the Keepsake Club Ornament Team at KOCMembers@hallmark.com or contact Hallmark at 1-800-HALLMARK (1-800-425-5627).

Phone Support Hours

Monday - Friday: 8am - 7pm CDT
Saturday: 10am - 6pm CDT
Sunday: 12pm - 6pm CDT

If you need assistance with the following, simply click on the link below for answers to these frequently asked questions.

How do I log-in to the Keepsake Community?
https://hallmark.custhelp.com/app/answers/detail/a_id/4566/kw/4566

Why am I not receiving KOC eNewsletters?
https://hallmark.custhelp.com/app/answers/detail/a_id/4567/kw/4567

Why did I not receive my For Keeps Magazine?
https://hallmark.custhelp.com/app/answers/detail/a_id/4568/kw/4568